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BANKING GLOSSARY
1 Acceptance Letter
Acceptance letter is the letter that a borrower or applicant gives to
the lender after reading the terms of the loan. This letter denotes
the borrower’s willingness to accept the loan offer within a
particular time frame.
2 Account balance Opening Account Balance / Beginning of the Day (BOD) Balance:
The balance in an account at the beginning of each business day;
includes all deposits and withdrawals that were posted from the
previous night, whether or not funds have been collected.
Closing Account Balance / End of the Day (EOD) Balance: The
account balance computed at the end of the business day, and is
the adjusted balance of the credits and debits during the business
day in the account of the customer.
3 Account statement
Periodic statement of all the debit and credit transactions on an
account for a given statement cycle.
4 Acquirer Acquirers are banks and financial institutions that collaborate with
businesses to accept credit/debit card payments.
5 Active account A bank account in which there are regular transactions. A bank
account that is not dormant or inoperative or under an attachment
order of the court or enforcement authorities.
6 Additional cardholder
Another member added to an existing card thus extending its usage
is called an additional cardholder. Thus by adding an additional
cardholder the existing cardholder allows him/ her to make
purchases and use the credit card. However, the responsibility to
repay the monthly outstanding balance rests with the original
(principal) cardholder.
7 Administrative Fee
A one time non-refundable levy to bank's customers for meeting
expenses related to appraisal of loan proposals.
8 Advance EMI Number of equated monthly installments, paid in advance at the
time of disbursal of loan.
9 Affinity Card Credit cards linked to special organizations like sports clubs,
exclusive clubs and charities. Affinity credit cards can also help
raise funds, when a part of income from every transaction goes
toward the benefit of relevant organization. 2
10 Amortization Amortization is the repayment of Principal and Interest
components of a Loan, over a period of time. Certain category of
expenses or charges are also amortized over a period of time.
11 Annual Fee An annual amount charged by the credit card companies to
maintain the credit card.
12 Annual percentage yield (APY)
A percentage rate reflecting the total amount of interest paid on a
deposit account (savings, CDs etc.), based on the interest rate and
the effect of interest compounding for one year.
13 Anywhere Banking
Customer can deposit/ withdraw cash at any branch other than the
branch in which he holds the account. Anywhere banking frees the
customer from geographical boundaries and limitations and gives
the flexibility to the customer to use his account across the board.
14 Application Form
A form to be filled in and signed as per the Bank’s requirements to
avail Banking facilities. Requirement of details to be filled in will
vary for each facility. Applications may also require certain
specified documents also to be attached.
15 Arrears Outstanding
The arrears outstanding comprises of the unpaid EMI’s and other
charges, if any, levied in the account.
16 Asset Cash or anything you own that can be turned into cash. This
includes property, goods, savings or investments.
These are things that people own such as buildings, vehicles,
shares and money in the bank. The opposite is liabilities. For a
bank, its assets are mainly the loans it makes
17 ATM Acronym for automated teller machine, a machine at a bank
branch or other location, which enables a customer to perform
basic banking activities (checking one's balance, withdrawing or
transferring funds) even when the bank is closed.
18 Attestation Authentication of signatures of a customer of the branch required
by the customer for any legal purposes.
19 Automatic Funds Transfer
An arrangement that moves funds from one account to another
automatically on a pre-arranged schedule; for example, every
payday or once a month.
20 Automatic payment
An arrangement that authorizes payments to be deducted
automatically from a bank account (usually a savings/current
account) to pay bills (such as insurance payments, rent, mortgage
or loan payments). Payments are usually scheduled to be made on
a certain day of the month. 3
21 Available balance
The available balance is the account balance in the account that is
available for immediate use at any given point of time
22 Available Credit Available credit is your credit limit minus your current balance. It
is the unused portion of your credit line.
23 Average daily balance
The average balance in a deposit account, equals the sum of the
daily account balances during an accounting period, usually a
monthly or a quarterly cycle, divided by the number of days in the
accounting period. Banks normally specify certain minimum
average daily balance to be maintained in current and savings
accounts.
24 Bad Credit A term used to describe a poor credit rating including an account
in default. Common practices which can damage your credit rating
include late or missed payments, exceeding the limit on cards,
defaulting on loans or declaring bankruptcy. "Bad Credit" can
result in the denial of future credit.
25 Balance Transfer
Transferring balances from one credit card to another, usually to
take advantage of a lower interest rate. Transfers are limited to the
available credit on the receiving card.
26 Bank Draft An instrument issued by one branch of a bank on another branch
of the bank containing an order to pay a certain sum on demand to
the person named on the draft. It is used to transfer funds and to
settle outstanding balances between banks, or to provide a
customer with funds payable at a bank in a different location.
Bank drafts are valid for certain period, generally, for 6 months, as
indicated over face of draft.
27 Banker's Cheque
A cheque issued by a branch of a bank against consideration
received. Banker's cheque are valid for a certain period as
indicated on the face of the cheque. (also called Pay Order).
28 Bankruptcy A legal action, in which a person who is not able to repay his loans satisfactorily, is declared bankrupt by a court order. The collateral
or security in this case becomes liable to be attached by
administration to satisfy creditors.
Base Rate New reference rate used by banks for loan pricing w.e.f July 2010.
Base rate captures cost of deposits, cost of capitals and unallocable
(common) overheads. Banks are not allowed to lend base rate
except for certain specified category or borrowers.
29 Basis Point A unit of measurement which is equal to 1/100th of 1%. This is
used to measure changes in interest rates, stock-market indices or
yield on fixed income securities. For example, if an interest rate is 4
reduced by 50 basis points it means an effective reduction of 0.5%.
30 Bill discounting Under this type of lending, Bank takes the bill drawn by borrower
on his (borrower's) customer and pay him immediately deducting
some amount as discount/commission. The Bank then presents the
Bill to the borrower's customer on the due date of the Bill and
collect the total amount. If the bill is delayed, the borrower or his
customer pay the Bank a pre-determined interest depending upon
the terms of transaction.
31 Bill Pay Service
Bill Pay is a service of Online Banking from bank that allows you
to pay your bills online. In addition you can elect to receive e-Bills
- electronic versions of your paper bills - from your bank credit
card and a variety of companies currently offering e-Bills.
32 Biller A service provider who bills his/her services at specified intervals
and has facilitated receipt of payment from his customers through
online banking.
33 Billing Cycle
The number of days between your last statement date and your current statement date. Most service providers follow a monthly
billing cycle.
34 Billing Statement
A monthly bill from your credit card issuer which describes and
summarizes the activity on your account including the outstanding
balance, purchases, payments, credits, finance charges and other
transactions for the month.
35 Borrower The person/legal entity who is taking the loan with the promise to repay it back with interest under the credit or loan agreement.
36 Bounced cheque A cheque, which a bank returns unpaid because there is not enough available balance in the account or for other reasons.
37 Broker Broker is an individual who, for a commission or a fee, brings two
parties together and assists in negotiating contracts between them.
38 Budget The financial record you use to keep track of the money you earn,
how much you spend and what you spend it on. Your budget also
includes savings and how much you pay to your creditors.
39 Business Credit Card
A reward credit card, that comes with special features and rewards
for corporate users. Business credit card builds credit history for
the associated business. They are a good way to separate business
expenses from personal ones.
40 Calendar Year Commencing from the day and month of a year to the previous day and month of the next year. A calendar year commencing on 5
1st March will end on 29th February if next year is a leap year at
28th February.
41 Canceled cheque A cheque that has been not paid and cancelled by the drawer – Account holder.
42 Capital Adequacy Ratio
Capital Adequacy Ratio is the capital to assets ratio which banks
are required to maintain against risks. It is also known as Capital to
Risk (Weighted) Assets Ratio (CRAR).
43 Card Holder Cardholder is a person who owns a debit or credit card issued by a credit card company, financial institution or bank.
44 Card Issuer A bank, financial institution, credit union, or agency that issues a credit card to public or its members is called a card issuer.
45 Card member Agreement
The issuer's terms and conditions relating to your credit card
account. The Card member Agreement is between the customer
and the card issuing company and is a legal document. (When you
sign up for a credit card understand the terms and Conditions).
46 Carpet Area The area inside the walls of a room, measured from wall to wall including the door jams. In simple terms it is the area usable as
floor level inside a room.
47 Cash Advance (Credit Card)
Applies to an advance taken against a credit card account. The
advance may be through a cash withdrawal at an automated teller
machine, bank teller or by use of a convenience check. This cash
is an instant loan from your credit card account. The credit card
company will apply finance charges from the day you take the
advance until the day you pay it off. A transaction fee may also be
charged based on the amount of your withdrawal.
48 Cash Advance Fee
A one-time fee for cash advances in addition to normal finance
charges. This fee is usually a percentage of the advance amount.
49 Cash Back Credit Card
It is a special type of reward credit card, which pays back in cash.
Whenever you use your cash back credit card to make purchases, a
percentage of it is returned back to you. The cash back rewards can
be redeemed as gift vouchers, or hard cash.
50 Cash Reserve Ratio (CRR)
Cash Reserve Ratio is the amount of mandatory funds that
commercial banks have to keep with RBI. It is always fixed as a
percentage of total demand and time liabilites.
51 Certificate of Title (Title Deed)
An official document, showing the ownership or title of the
property in question is called the certificate of title/title deeds. It
describes various details about the property such as the area, 6
location, registered owner and other factors and charges related to
the property.
52 Certificate of Deposit (CD)
A time deposit that is payable at the end of a specified term. CDs
generally pay a fixed interest rate and generally offer a different
interest rate than other types of deposit accounts. If an early
withdrawal from the CD prior to the end of the term is permitted, a
penalty is usually assessed. CD is sold at discount value and being
a money market instrument, can be transferred to other person
through negotiaion.
53 Certified cheque A cheque for which the bank guarantees payment. Banks in India do not generally, certify cheques.
54 Charge back A credit card transaction, which is returned or not honored, is
called a charge back. Usually done by the credit card holder in
response to faulty products, credit card fraud, a dispute or noncompliance with the rules and regulations, charge back restores the
funds back with the credit card.
55 Charge back Period
It is the time period from a particular credit card transaction within
which, the credit card holder must initiate a charge back.
56 Charge Card A card that requires full payment of the balance before the end of the billing period. It is not a line of credit and no interest is
charged.
57 Cheque for Collection
An instrument drawn on another Bank or Branch tendered by a
customer of a Bank or by his representative, at the branch or in the
drop box provided for the purpose for collecting the amount of the
cheque.
58 Cheque purchase
Bank may, at its sole discretion, purchase local/outstation cheque
tendered for collection at the specific request of the customer or as
per prior arrangement subject to levy of service charges.
59 Cheque return fee / EMI return fee)
This is a ‘service charge’ that would be levied in the account due
to return of cheque sent for collection/EMI cheque. Usually, both
the collecting bank and paying bank leavy cheque eturn charges on
their customers.
60 Clear Title When the property in question is free from any doubt, is not
disputed and is not having any encumbrances it is said to have a
clear title.
61 Co-borrower A person who applies for any loan with the primary borrower and takes on the responsibility for repayment of the debt. This is done
to improve the eligibility for loan and simultaneously mitigating 7
the risk of banks who can exercise the option of recovery from
both parties- jointly as well as severally.
62 Co-Branded Card
It is a special type of credit card which is sponsored by both the
credit card issuing company and the participating retail company
or vendor. Co-branded credit card carries special deals and savings
from the participating merchants.
63 Collateral
An asset pledged to a lender to guarantee repayment. Collateral could include savings, bonds, insurance policies, jewelry, property
or other items that are pledged to pay off a loan if payments are
not made according to the contract. Collateral is not required for
unsecured credit card accounts.
64 Collected Balance
The balance in a deposit account, not including deposited items
that have not yet been paid, or collected. See also Glossary term,
"account balance." It is also known as cleared balance.
65 Combined Balance
Any combination of balances from linked accounts, such as
savings, current and CDs. Can be used to meet the balance
required to waive the monthly fee on some accounts.
66 Commitment Fee
It is an interest, which is charged on a loan applicant if he doesn’t
withdraw the sanctioned loan within a stipulated time period.
67 Common Areas Areas such as staircase, lifts, sanitation ducts, electricity ducts, airconditioning ducts etc. kept aside for common use by the property
owners. This area is generally divided proportionately in relation
to the size of property and charged accordingly.
68 Compound Interest
Interest which is calculated not only on the initial principal but
also the accumulated interest of prior periods. The more frequently
interest is compounded, the higher the effective rate. In India
interest on loans and advances is compounded on monthly basis as
per RBI order.
69 Consolidation Loan
If you owe money to several creditors, you can combine your
payments and balances into a single account with one creditor.
This can be done in several ways. For example, you can transfer
several high interest credit card balances onto one card with a
lower rate. If you own a home, you can consolidate your debt with
a low-interest home equity loan. Or, you can get a loan
specifically designed for this purpose.
70 Contact Point Verification
This refers to contact by bank staff on the phone numbers/ address
provided by the customer to establish correctness of the contact
points. CPV is an important parameter in banks and a negative
verification can lead to decline of the banking facilities sought. 8
71 Contract
A written, oral, partly written partly oral or behavioral agreement
between two or more parties or people, which is legally binding,
can be termed as a contract.
72 Conveyance It is the process of legally transferring the ownership of interest in land.
73 Co-sign
To sign a credit agreement with someone and agree to share the
debt with that person or assume the debt if the other person
defaults and doesn't pay.
74 Co-signer
(Co-obligant)
A co-signer is a person who signs a loan or credit card with the
primary applicant, pledging to be responsible for repaying the loan
or debt in the event the applicant is unable.
75 Credit Appraisal This is the process for evaluating credit worthiness of any loan proposal. This helps establish the risks involved in the proposal
and debt servicing capacity of the borrower. A wide range of
criteria viz. age of borrower, credit score, existing loan obligations,
nature/ sources/ stability of income etc. are taken into account.
Credit History of the person is an important criteria for sanction of
credit.
76 Credit Available The amount of unused credit that is available. Your credit
available is your outstanding balance subtracted from your total
credit line. For example, if your credit line is Rs 50,000 and you
have an outstanding balance of Rs 40,000, your credit available is
Rs 10,000, which means that you have Rs 10,000 of credit left that
you can use to make purchases with your credit card.
77 Credit Bureau (Credit Information Company)
A credit bureau is a company that collects and shares information
about how you manage your credit. Many banks and credit issuers
regularly update the credit bureaus about your payment habits and
how much money you owe. Potential creditors may check your
credit report when you apply for a loan or a credit card. Reporting
to at least one Credit Bureau is mandatory in India.
78 Credit Card Debt
The total unpaid balances on all of your credit cards (not to be
confused with the minimum amount you owe each month).
79 Credit Criteria Factors used by lenders to rate the credit worthiness or ability to repay debt. They may include the following: income, amount of
personal debt carried, number of accounts from other credit
sources and credit history. A lender is free to use any credit-related
information in approving or denying a credit application
80 Credit History A financial profile of any person created by credit rating agencies based on how he repays his bills, clears his debt and the amount a 9
person owes to various credit card companies and other lenders.
81 Credit Limit It is the maximum amount of money one can draw on his account based on prior sanction or approval from the bank. Borrowing or
drawing limit fixed by a bank for a customer depending on his
credit history, repaying capacity and relationship with bank.
82 Credit Management
The way you handle the money you borrow from banks or credit
issuers. A good credit management will ensure optimum
utilization of borrowed funds and meet repyment obligations on
time.
83 Credit Report A credit report is a record of all of the information that credit bureau have collected about the way you've managed your
finances over the last 5 years. It is the official record of how you
pay the money you owe to your creditors. The information on
your report can either qualify or disqualify you from obtaining
credit cards, mortgages, loans etc. An individual can obtain credit
report on himself from the credit bureau on payment of a fee.
84 Credit-worthy You are judged to be qualified to have credit.
85 Current Account An account used for commercial purpose. It attracts no rate of interest and is generally charged by the bank with maintenance
charges. There is no limit to the number of transactions in this type
of account.
86 Custodial Account
An account created for the benefit of a minor with an adult as the
custodian.
87 Daily Periodic Rate
The interest rate factor used to calculate the interest charges on a
daily basis. The factor is computed by dividing the yearly rate by
365 days.
88 Debit Card A plastic card issued by a Bank for cash withdrawal from a/c(s)
through ATMs and payments at point of sale for purchases made.
Debit Card denotes immediate debit to the customer's account.
89 Debt An amount of money you owe to banks or credit issuers. More
specifically, it is the amount of money that you have borrowed.
90 Debt Ratio/Debt Burden
An amount of money you owe to banks or credit issuers. It is the
percentage of your income that goes to paying your debts every
month. Debt ratio usually gives a clear picture of your overall
financial well-being. To calculate your debt ratio, first add up all
your monthly income including take-home pay (after taxes). Then
add up all your monthly payments for interest bearing loans and
accounts, such as mortgages, student loans, credit cards and car
loans. If you rent your home, include that amount, but do not 10
include utilities and telephone charges because they can vary on a
monthly basis. Finally, divide your monthly payments by your
income. Multiply the result by 100 and that number is your debt
ratio percentage.
• A low ratio is under 20%, which means that you are in
good financial health and are doing a good job of
managing your money.
• A moderate ratio is between 21% and 40%. This means
that you should look carefully at your monthly payments
and start decreasing your overall level of debt, including
credit cards.
A high debt burden is over 40%. You should immediately stop
accumulating debt and start looking for ways to decrease your debt
or increase your income.
91 Default Failure to repay a loan according to the agreed upon terms.
92 Deferred Payment
Payments put off to a future date or extended over a period of
time. Interest will usually still accumulate during deferment.
93 Delinquency When loan payments are not paid according to the terms of the agreement/promissory note. Late fees are often levied on
delinquent accounts.
94 Deposit Money placed in a customer's account at a Bank/Financial
Institution.
95 Deposit at Call Receipts issued to customers for amount deposited and repayable on demand. A facility normally extended for payment of earnest
money deposits in tenders.
96 Depreciation Depreciation means a decline in the value of capital asset. It represents a cost of ownership and the consumption of an asset
over time.
97 Detailed Statement
The detailed statement of account depicts the details of the
transactions in the account (ie. Loan disbursal, EMI credit, interest
debit, unpaid return of EMI, penal interest debit, if any, etc.).
98 Disclosure Information pertaining to the account services, fees and regulatory requirements.
99 Disclosure Statement
A disclosure statement details the actual cost of a loan, including
all estimated interest costs and loan fees. For credit card accounts,
this information may be found in the Card member Agreement. 11
100 Disposable Income
Disposable income is the amount of income left after deductions
such as income tax, pension contributions and personal insurance.
It is often known as 'take home pay' - the actual pay a worker
receives.
101 Documentation The legal or other papers to be signed and presented during the
loan process. It is also called the loan papers.
102 Dormant Account (In operative account)
A bank account in which there have not been any transactions for
two years.
103 Down Payment The amount, which has to be paid by the borrower upfront while taking a loan. This amount is generally 10% -15% of the total fund required. It is also called the margin amount or margin money.
104 Draft A written, signed and dated order from one Branch of a Bank to
another , to pay a sum of money to a specific party.
105 Drawee The person or entity on whom a draft/bill is drawn by the drawer.
106 Drawer The party who draws or issues the draft/bill. In a Letter of Credit it is the Beneficiary. The person who makes or draws a bill of
exchange or cheque is called drawer.
107 Due Date The day a payment is due to a payee/creditor. After that date, a late fee can be charged, the payment can be recorded as late, and the
account considered overdue/delinquent.
108 Early Repayment Charge (Prepayment charge)
Charge that banks and financial institutions levy on borrowers
when they prepay the loan amount before the end of loan tenure.
Early repayment charge is also called prepayment penalty.
109 Electronic Clearing Service (ECS)
Electronic Clearing Facility: An inter bank arrangement where by
a customer can give instructions to his bank where he holds a
current or savings account to pay the monthly installments of
payments due on loans/credit cards held with another bank.
110 Electronic Clearing Service (ECS) Credit
ECS Credit is used for affording credit to a large number of
beneficiaries by raising a single debit to an account, such as
dividend, interest or salary payment.
ECS Credit can be utilised for payments like interest / dividend
etc. in the accounts maintained with other banks by another bank.
111 Electronic Clearing Service (ECS) Debit
ECS Debit is used for raising debits to a number of accounts of
consumers/ account holders for crediting a particular institution.
It is a scheme under which an account holder with a bank can 12
authorise an ECS user to recover an amount at a prescribed
frequency by raising a debit in his account. The ECS user has to
collect an authorisation, which is called ECS mandate for raising
such debits. These mandates have to be endorsed by the bank
branch maintaining the account.
ECS Debit is normally used for collections, which include
payment of utility bills (electricity, telephone), collection of taxes
etc.
112 Electronic Funds Transfer (EFT)
Any transfer of funds initiated by electronic means, such as an
electronic terminal, telephone, computer, ATM or magnetic tape.
113 EMI This refers to the Equated Monthly Installment (EMI) to be paid to
the Bank towards the loan taken by the borrowers on a monthly
basis. The EMI comprises of Interest and Principal component.
114 EMI Due date The payment due date assigned for the loan account to recover the EMI.
115 E-Payment On line payment system that facilitates payment online from the customer's account.
116 Expired Card A credit card whose validity date has passed is an expired credit card.
117 Fiscal Year A fiscal year is a 12-month accounting period used by any
company and it does not necessarily follow the calendar year.
India fiscal year is April to March.
118 Fixed Deposit A deposit of funds in a bank under an agreement stipulating that the funds must be kept on deposit for a stated period of time at a predefined interest rate.
119 Fixed Rate Also called the fixed interest rate, it is a fixed amount of interest, which is chargeable for a specified duration or for the entire tenure
of the loan.
120 Floating Rate Floating rate or variable interest rate as it is also called doesn't remain fixed for the entire tenure of the loan. It varies according to
the market conditions. This rate is linked to an external, market
determined benchmark e.g. LIBOR. The lending is expressed with
a spread above or below the benchmark rate. Repricing takes place
after a predetermined period say, 6 months when the lending rate
will be revised with reference to the benchmark rate as on that day.
121 Floor Limit (Credit Card)
Floor limit is the maximum amount; credit card brands like Visa
and MasterCard have set forth for a single transaction for specific
types of merchants, outlets and branches. An authorization is 13
required, usually via a phone call to exceed the floor limit.
122 Foreclosure Foreclosure is a legal procedure whereby property pledged as security for a debt is sold by the lender to pay the debt in the event
of default in repayment.
123 Fraudulent Transaction (Credit Card)
A fraudulent credit card transaction is one in which the rules and
regulations are not properly followed. Generally such transactions
are unauthorized by credit card holders and involve a lost, stolen,
fabricated, counterfeit and fraudulent processing of a credit card.
124 Guarantee
A legal contract in which a person (termed as guarantor) agrees to
become liable for repayment of loan taken by another person
(termed as primary borrower) subject to the condition that the
primary borrower must be legally bound to repay the debt.
125 Half Year A period of 182 days if computed in days or six complete calendar
months.
126 Hire Purchase Price
The total money to be paid by the hirer under the hire-purchase
agreement so as to complete the purchase of
vehicle/machinery/goods etc.
127 Hirer The person who takes the good on hire. If you purchase a car under hire-purchase agreement with a finance company, then you
become the hirer.
128 Home Branch The branch where customer has opened his account after due compliance with KYC norms.
129 Household Income
Income from all sources including wages, commissions,
bonuses, dividends and interest of the members of a family.
130 Hypothecation Hypothecation is a charge that is created on movable asset as security for a debt. However, the ownership as well as possession
of the asset is retained with the borrower.
131 Installment Loan
A loan that you promise to pay back by paying the same amount
of money on a regular basis, usually monthly, for a specific period
of time. (Eg: EMI loan).
132 Interest Interest is the periodic amount credited/debited to a deposit/loan account by a Bank based on accepted agreed terms and conditions by the depositor and the Bank / the loanee and the Bank. Interest is calculated at a specified percentage of the principal amount.
133 Interest and Principal
A certificate issued for the loan confirming the details of the
interest paid and principal repaid for a completed financial year. 14
certificate
134 Interest Category
This refers to the interest category of the loan that was sanctioned
by the Bank. The interest category is allocated by the Bank based
on the customer’s request.
Variable (Floating)
The interest rates of the loans sanctioned under variable interest
rate category will be changed during the tenure of the loan at
specified intervals (see floating rate).
Semi Fixed
The interest rates of the loans sanctioned under semi fixed interest
rate category remains fixed for the period ‘stipulated’ by the Bank
in the terms and conditions of the agreement and/or sanction letter.
After the said period, the loan will be re-priced as agreed to
specified.
Fixed
The interest rates of the loans sanctioned under fixed interest rate
category remain fixed throughout the tenure of the loan.
135 Interest Rate The rate paid on an interest-bearing account, such as savings and term deposit, also the rate charged on a loan or line of credit.
Different types of accounts and loans pay or charge different rates
of interest. Interest rate is specified in percentage term alson with
periodicity of calculation (say 8% per annum)
136 Introductory Rate
The Annual Percentage Rate (APR) applied for a specific
introductory period. The intro rate is usually lower than the regular
APR. After the introductory period is over the rate switches to the
regular APR.
137 Inward Remittances
Fund received through banking channels electronically or
otherwise for credit to a designated identifiable account.
138 Joint account Any account owned by two or more people. Joint accounts can be operated jointly or by any one/more or survivor(s) or any other
mode mandated by the accountholders. Change in the mode of
operation requires the mandate of all accountholders
139 Late Payment Most charge and credit card bills list the date by which payments are due. If you miss the due date, the account is considered past
due and you may be charged a late fee. Late payments may be
reflected on your credit report. If you have paid late numerous
times, it may be difficult to get additional credit.
140 Late Payment Charges (fee)
When the payment towards credit card bill is missed beyond due
date or monthly installment towards repayment of a loan is delayed
the Card Issuing Bank / financier collects the payment / installment
along with the late payment charges. 15
The late payment charge is also known as the delayed payment
charges or the overdue payment charges. The late payment charges
are fixed at the time of signing the finance contract.
141 Ledger Folio A set of 40 consecutive transactions in an account.
142 Legal Checks (Scrutiny of Title Deeds)
Before disbursal of a Home loan or loan against any property,
usually the bank conducts a legal check on the property being
offered as collateral. It involves screening all the documents etc
related to the property. This is done to ensure that the property in
question has a clear title.
143 Legal Judgment A court verdict that requires a person to do something, such as pay a debt.
144 Liability Liability is the responsibility for a loan or credit account. When
applying for credit, a borrower agrees to be liable for any charges
to his or her account, including interest, fees and finance charges.
The liabilities are resources (sources of funds) which the business
mobilizes to acquire assets for running income. Like assets,
liabilities may also be of long term nature or short term nature.
145 Linked account Any account linked to another account at the same financial institution so that funds may be transferred electronically between
accounts, and, in some cases, the combined balance may be used
to help meet the balance required to waive a monthly service
charge on one of the accounts.
146 Loan Agreement It is a written contract between the borrower and the bank or financial institution providing the loan. The loan agreement details
the various aspects and terms and condition of the loan. The
borrower must read the loan agreement carefully as once he enters
into a legal contract with the bank by signing the loan agreement,
the terms become binding.
147 Loan Disbursement
This is the second stage of the loan processing. Post sanction of
the loan, the Bank conducts necessary verification and validation
as per its credit criteria. The disbursal will be done on meeting the
credit criteria set by the Bank.
148 Loan Sanction This is the first stage of the loan processing. The ‘Loan Sanction letter’ (Arrangement letter) is a confirmation to the customer on
the sanction of the loan facility. (see credit appraisal).
149 Mandate The beneficiary communicates to the ECS user the details of
his/her bank branch and account particulars. Such authorisation
form is called a mandate. The beneficiary has to furnish a mandate 16
giving his consent to avail of the ECS facility.
It is a letter of authority given by an account holder to his banker
to allow certain named person to operate his/her account on his/her
behalf.
150 Margin Amount Margin Amount is the difference between the total cost of a project and the sanctioned loan amount.
151 Market Value The value or price of the property prevailing in the market.
152 Marketable Title The title of a property, which is clear, and the owner of the property have proper authority and rights to transfer the same.
153 Maturity Date Maturity date in respect of a fixed deposit account is the date on which the proceeds will become liable for payment by the Bank.
154 MICR Code A unique 9-digit code assigned to each Bank branch by Reserve Bank of India to facilitate sorting in clearing of instruments using
the Magnetic Ink Character Recognition Technology.
155 Minimum Amount Due/Minimum Payment
The smallest amounts you can pay by the due date and still meet
the terms of your card agreement.
156 Minimum daily balance
The lowest end-of-day balance in an account during a statement
cycle. It is often required to be kept in an account each day to earn
interest, avoid a service charge or qualify for special services.
(also see average daily balance)
157 Money Laundering
Money laundering means acquiring, owning, possessing or
transferring any proceeds (or money) of crime or knowingly
entering into any transaction related to proceeds of the crime either
directly or indirectly or concealing or aiding in the concealment of
the proceeds or gains of cirme, within or outside India. It is a
process for conversion of money obtained illegally to appear to
have originated from legitimate sources.
158 Money Order A financial instrument, issued by a bank or other institutions like post office, allowing the individual named on the order to receive a specified amount of cash on demand. Often used by people who
do not have saving accounts.
159 Monopoly Monopoly is a form of market structure where there is solely one company that provides a particular product or service, dominating
that market and generally exerting powerful control over it.
160 Monthly A monthly report prepared by a lender about the transaction 17
Statement carried on a particular loan account, outstanding balances, current
balances, fees and other charges, minimum payments (if
applicable) and other details. This written document is mailed to
the borrower.
161 Mortgage Mortgage is a written constructive pledge of property that is used as security for the repayment of a loan.
162 Multicity Cheque
Cheque issued by a customer under a pre - approved arrangement
with the Bank whereby the Bank agrees to pay them at designated
centres and branches in the country.
163 National Clearing Cheque
Those cheque that are drawn on other banks and payable at major
cities of the country (as Per RBI list of centres participating in
national clearing) are called as National Clearing Cheque.
164 National Electronic Funds Transfer (NEFT)
An Electronic Payment System in which payment instructions
between banks are processed and settled on deferred net settlement
(DNS) basis, which settles transactions in batches at fixed times
during the day.
RBI acts as the service provider and transfers the credit to the
other bank's account. Customer can send funds from any bank
branch to other bank-branches, which have IFS Code, and joined
in NEFT network. NEFT is enabled only in specific bank
branches across India. A list of these branches is available in the
RBI website.
165 Net Worth Net worth is equal to all that you own less all that you owe. It is the total of all assets minus the total liabilities of an individual or
company.
166 No Dues/ No Objection Certificate
A certificate issued on closure of the Loan/Overdraft account,
where the Bank affirms that the dues have been paid towards
loan/overdraft facility and also a confirmation that the Bank has no
objection in releasing the charge on the security or other banks
considering sanction of loan to the person concerned.
167 Nomination facility
Section 45zA of the Banking Regulations Act, 1949 provides that
a depositor or depositors of a banking company may nominate one
person to receive the deposit in the event of the death of the
depositor(s). Nomination facility is also provided for articles in
safe custody with banks and in safe deposit lockers.
168 Non-bank ATM (white lablled ATM)
An ATM or cash machine that does not prominently display a
bank's name or logo. Fees generally apply to cash withdrawals at
non-bank ATMs. Non-bank ATMs generally do not accept
deposits. In India Non-banks ATMs are not permitted18
169 Non-Home Branch
The other networked branches of a Bank under the Core Banking
system that facilitate conducting of transactions to a customer
having his account with a 'Home' branch.
170 Non-performing Assets (NPA)
Any loan account that has been classified by a bank or financial
institution as sub-standard, doubtful or loss assets in terms of asset
classification norms of RBI.
171 Non-taxable Income
Money you earn that is not taxed by the Government. This money
can come from several sources including disability pay or legal
settlements due to personal injury.
172 Obligation of the Borrower
The things, which a borrower has to take, care of after taking the
loan. These include proper repayment, providing the banks with
post-dated cheque and following the terms written in the loan
agreement carefully.
173 Online Banking A service that allows the account holder to access their account information and conduct a set of pre defined banking transactions,
such as bill payment, fund transfer using the Internet facility.
However, a customer needs to have Customer ID and a unique Net
Banking Password in order to undertake this facility.
174 Outstanding Balance
The total amount that you owe on a credit card or other loan.
175 Outstanding Cheque
Outstanding cheque is issued by the company but not yet cleared
by the bank. In preparing the bank reconciliation, it is deducted
from the bank balance. The exception is an uncleared Certified
cheque, which is not considered outstanding since both parties, the
company and the bank, know about it and have subtracted it.
176 Outstation Cheque
Cheque deposited by the customer of a branch for credit to his/her
account and not payable at Local clearing at the centre where the
branch is situated.
177 Outward Remittances
Remittance of funds from the account maintained by a customer or
separately on his instructions to another account with the same
bank or another banks in the manner indicated by the customer
(Demand drafts, electronic funds transfer, telegraphic transfers
etc.). Banks may levy service charges for affecting the
remittances.
178 Over the Credit Limit (Credit Card)
When the amount you owe is more than the limit on your credit
line. Any combination of purchases, cash advances, fees or finance
charges may cause you to exceed your credit limit.
For example, you will be over the credit limit if you spend Rs.
20,000 when you have Rs. 10,000 of your credit line left. If you go 19
over your credit limit, you will be charged an extra fee each month
until the amount of money you owe is less than or equal to your
credit line.
179 Overdraft An overdraft occurs when you do not have enough available funds in your account to cover a cheque or other withdrawal, but the
bank pays the items and overdraws your account.
180 Overdraft Protection
A service that allows a account to be linked to another account that
helps provide protection against returned items or overdrafts.
When your checking account does not have sufficient available
funds to cover a cheque, funds are automatically transferred from
the available balance in the linked account to cover the cheque.
Choices can include using a savings account, credit card or a line
of credit account as the linked account to provide protection.
181 Overlimit Fees Whenever a credit card holder crosses his credit limits an overlimit
fees is charged on his account.
182 Partprepayment
Making Partial prepayment towards the Principal of the loan
account.
183 Partprepayment fee
The quantum of charges levied at the time of Part pre-payment.
184 Passbook Book issued by a bank or financial institutions to record deposits, withdrawals, and interest earned in a savings account.
185 Past Due The status of an account when the minimum payment has not been received by the due date.
186 Payee
(Drawee)
The person who receives a payment. This often applies to cheque.
If you receive a cheque you are the payee and the person or
company who wrote the cheque is the payer or drawer.
187 Payer (Drawer)
The person who makes a payment. This often applies to cheque. If
you write a cheque you are the payer and the recipient of the
cheque is the payee.
188 Penal interest Additional interest, over and above the contracted rate, that is levied by lenders on amounts that remain unpaid beyond the due
date and / or non-adherence to the terms of sanction.
189 Penalty on Premature Withdrawal of Fixed Deposit
It is a penalty on the premature breakage of a Fixed Deposit. If a
customer keeps a deposit with a bank for a fixed tenure and in the
event of the depositor withdrawing the deposit before the due
maturity date, the banks can charge a Penalty sum on premature
withdrawal.
190 Periodic Rate The interest rate described in relation to a specific amount of time. 20
For example, the monthly periodic rate is the cost of credit per
month; the daily periodic rate is the cost of credit per day.
191 Personal Identification Number (PIN)
Personal identification number (PIN) is a secret number given to
an account holder to be used when they put their credit card or
cash card into an automatic teller machine (ATM). If the number
they use is correct they will be allowed to access their account.
192 Plinth area The external area of the whole building including the balconies but excluding the common area in apartment blocks, commercial
buildings and spaces.
193 Point Of Sale (POS)
Point of Sale refers to the location at which a payment of a card
transaction occurs, usually by way of a device such as a credit card
terminal or cash register.
194 Post Dated Cheque (PDCs)
Mode of Repayment
A payment mode wherein the customer provides Post Dated
Cheque (PDCs) for the repayment of the loan dues.
195 Postal Charges Charges for dispatch of instruments for collection/remittances on behalf of a customer. Normally postal charges are recovered from instrument on actual basis.
196 Posting Date The date that a purchase, cash advance, fee, service charge or payment is recorded on your charge or credit account.
197 Power of Attorney
It is an instrument of law empowering a specified person or
persons to act for and in the name of the person executing it. The
person for whom the act is done or who is so represented is called
principal. The person who is so authorized to do or represent is
called agent. It may be either notarized or registered depending on
the transaction.
198 Pre-Approved Credit
Credit card or a line of credit that is approved based upon
available data without further information supplied by the
potential Card member.
199 Pre-Closure Closure of the loan account prior to the tenure fixed for the
account.
200 Prepayment When a portion or the entire amount of the principal of a loan is paid before it is due.
201 Previous Balance
The total balance due at the end of the last billing cycle. 21
202 Prime Lending Rate
The minimum short-term interest rate charged by commercial
banks to their most creditworthy clients. It is a reference interest
rate used by banks for its lending purposes.
Note: The Benchmark Prime Lending Rate (BPLR) used by
banks for loan pricing till June 30, 2010 was different from
this as BPLR was a reference rate based on average cost).
203 Prime Rate The Prime Rate is the rate on which each bank fixes its own prime lending rate for advances.
204 Principal Outstanding
The balance principal amount in the loan (i.e. Loan amount
disbursed less Principal repaid till date) taken from the Bank.
205 Processing Date (card transaction)
It is the date on which the transaction is processed by the acquiring
bank.
206 Processing Fee The charges colleted by the Bank to process the customer’s loan
application.
207 Promissory Note A promissory note is a binding legal document that a borrower signs to obtain a loan. It lists your rights and responsibilities under
the loan agreement, including how and when the loan must be
repaid. Rights and responsibilities for credit card accounts are
listed in the Card member Agreement.
208 Property Tax The tax levied by local corporations, municipal bodies on a
property. This tax has to be paid by the legal owner of the
property.
209 Provisional Interest and Principal Certificate
A certificate issued informing the ‘projected’ interest payment and
principal repayment for the loan account for the upcoming
financial year based on the current financial year. This helps
borrower in tax planning.
210 Real Time Gross Settlement
(RTGS)
RTGS is a system through which electronic instructions can be
given by banks to transfer funds from their account to the account
of another bank. The RTGS system is maintained and operated by
the RBI and provides a means of efficient and faster funds transfer
among banks facilitating their financial operations. As the name
suggests, funds transfer between banks takes place on a ‘real time’
basis. Therefore, money can reach the beneficiary instantaneously
and the beneficiary’s bank has the responsibility to credit the
beneficiary’s account within two hours.
211 Recurring Billing
In recurring billing the credit card holder authorizes a merchant or
vendor to charge his credit card on a regular basis.
212 Reference A person who can vouch for your reliability, employment history 22 or other factor needed to determine your creditworthiness/
employability.
213 Refinancing Repayment of existing loan by a fresh loan, usually on better terms and conditions. In case of loans secured through mortgage of
property etc., the same asset is taken over as security. Banks also
refinance their loans to certain category of borrowers through
specified refining agencies which provide refinance with matching
repayment schedule.
214 Repayment The process of returning of the borrowed loan amount. The
repayment has to be made for the entire tenure of the loan amount.
Based on fixed or floating interest rates on the loan amount, the
banks or financial institution decides on an EMI which has to be
paid on or before a date mentioned in the loan agreement every
month.
215 Repayment Holiday / Moratorium period
A specified period of time during which recovery of loan remains
suspended under a mutual agreement between the lender and the
borrower. Interest continues to be charged on the loan during this
period.
216 Repayment Mode
It refers to the payment instruction given by the customer for the
repayment of the loan dues. Cash, cheque, ECS and other
electronic channels are the primary payment modes.
217 Repayment Schedule (amortization schedule)
The repayment schedule provides the details of the interest and
principal components of the EMIs payable by the customer on a
monthly basis.
218 Repo Rate Repo Rate is the interest rate for secured overnight or short term financing involving the sale and repurchase of securities. It is
basically the rate at which RBI lends to commercials banks for
meeting the short term deficits. RBI varies Repo rate from time to
time to achieve its monetary policy objectives.
219 Rests Rests refers to the length of time between the dates on which the
interest (on loans and deposits) is compounded. Eg: monthely,
quarterly, half-yearly, yearly.
220 Returned Cheque
When you do not have enough available funds in your account
(including any overdraft protection transfer from another account)
to cover a cheque, the bank may decide not to pay the cheque and
to return it to the payee. A returned item fee may be charged to
your account. 23
221 Revalidation Duly authenticated extension of the validity period for
negotiation/payment of cheque/draft or a negotiable instrument.
222 Reverse Mortgage
A financial product, which provides senior citizens with funds
against their home equity. Senior citizens can get a regular amount
monthly, quarterly or as a lump sum. They can live in their homes
for their lifetime and after that banks can recover the amount by
selling the property or if the heirs of the property want they can
claim it by repaying the dues to the bank.
223 Revolving Credit A credit agreement that allows consumers to pay all or part of the outstanding balance on a loan or credit card. As credit is paid off,
it becomes available again to use for another purchase or cash
advance.
224 Reward Points (Cards)
A loyalty scheme that supplies benefits based upon the card's
usage. Benefits are usually in the form of points that can be
redeemed for gift vouchers, gift items or services, such as airline
tickets, discounts on purchases or cash refunds. The credits
accumulated toward these benefits are often a percentage of each
purchase.
225 Safe Custody Documents and articles placed with the Bank for safe keeping under mutually agreed terms and conditions and payment of
fee/rent on a regular basis.
226 Sale deed It is a legal document, which transfers the ownership of the
property or objects for a mentioned price. Every sale deed has to
be registered with appropriate authority.
227 Savings Account An account maintained by a customer with a bank for the purpose of accumulating funds over a period of time. Only the account
owner or a duly authorized agent may withdraw funds deposited in
a savings account. It attracts a modest rate of interest, which is
fixed by RBI and is considerably lower than the rates applicable
on the Fixed Deposits. There is generally a limit on the number of
transactions that can be done without attracting a charge.
229 Secured Card A credit card that is guaranteed by a cash deposit held in a special savings account or certificate of deposit. The deposit must remain
in the account until the credit line is closed or the issuer decides
security is no longer necessary. The credit line on the card is
usually equal to the amount of the deposit. If the Card member
defaults on the card, the issuer will apply the deposit toward the
outstanding balance.
229 Secured Debt Debt for which repayment is guaranteed through collateral
property of equal or greater value than the amount of the loan. If 24
you do not repay the loan, the issuer may take possession of the
collateral. Collateral may be an asset such as a car or a home or, in
the case of a secured credit card, a cash deposit held by the issuer.
For example, a mortgage is a secured debt in which the home is
collateral. If the person fails to repay the loan, the bank may take
the home as payment.
230 Security Documents
This refers to the list of original documents to be collected from
the customer towards the security of the loan amount
sanctioned/disbursed
231 Service Charges Charges levied by a Bank for providing various banking services. (The Tariff Schedule for commonly availed banking services is
displayed on the Branch Notice Board and on the Bank's Website.)
232 Simple Interest Simple interest is calculated solely as a percentage of the principal sum from the date of the availment to the date of repayment (also See compount interest).
233 Stamp Duty It is the duty to be paid to appropriate authority on the different documents used in the loan process. Stamp duty varies from state
to state and the stamp duty should be adequate enough so as to
make the documents valid and enforceable.
234 Standing Instruction
Signed instructions given by a customer to his/her Bank to make
regular transfer of funds for specified purposes and valid for the
period indicated by the customer until the instruction is
withdrawn.
235 Statutory Liquidity Ratio (SLR)
SLR is the portion that banks need to invest in the form of cash,
gold or government approved securities. The quantum is specified
as some percentage of the total demand and time liabilities of the
bank and is set by the Reserve Bank of India (also see Cash
Reserve Ratio).
236 Stop Payment When you ask a bank not to pay a cheque or payment you have written or authorized. Stop payments are generally placed on lost
or stolen cheques or on cheques related to disputed purchases.
Banks usually levy charges for registering stop payment
instructions.
237 Stored-Value Card
Stored-value card is a special type of credit card, which has a
stored money value. Stored value card can be reloadable, in which
case more money can be added to the stored value card and can be
reused.
238 Surcharge Surcharge is an additional charge imposed for a specific service, product or purpose. It is a fee charged on a card transaction by the 25
acceptor to cover the additional cost of taking a card rather than
cash or cheque.
239 Taxable Income Any money you earn or receive - such as salary, bonuses or interest from investments - that can be taxed by the government.
Taxable income is the Total Income net of permissible deductions.
240 Tenure of the Loan
The repayment period assigned for the account.
Total Tenure - The period for which the loan has been granted
Balance Tenure - The balance period for which the EMIs need to
be paid. Personal loans, car loans, education loans have shorter
tenures as compared to home loans. Some banks and financial
institutions extend the loan tenure for an extra fee or a slight
increase in interest rates.
241 Tenure of Fixed Deposit
It is the period for which a customer deposits a sum of amount
with a Bank. This tenure is generally fixed and the customer
cannot withdraw his deposit before the tenure expires. The amount
can be withdrawn before the fixed tenure by paying pre-payment
penalty.
242 Time deposit An account for a fixed term with the understanding that the funds
will remain on deposit until the end of the term. Penalties for early
withdrawals may apply.
243 Transaction Account Linked Home Loans
A special home loan that allows the customer to link a transaction
account to his/her loan account. The interest is then calculated
periodically on the loan outstanding less balance maintained in the
transaction account. These loans help the customer reduce their
interest payment by parking their extra liquidity in the linked
account. Majority of the Home Loan players today offer this
product under different names.
244 Transaction Date
The date a purchase is made or cash is withdrawn. Some
companies assess interest from the transaction date, others from
the posting date. (See processing date)
245 Transaction Fee An extra charge for various credit activities such as using an ATM
or receiving a cash advance.
246 Transfer of funds
A movement of funds from one account to another.
247 Travelers cheque
Travellers' cheque - are issued through banks acting as sales
agents, or sold directly to the public. The purchaser pays for the
cheque in advance, and signs them twice - once when ordering the
cheque and once when cashing them. The cheques are payable by
the issuing company, sold in numerous foreign currencies, and are
insured against loss or theft 26
248 Uncollected funds
Refers to items deposited in an account that have not yet been
collected, or paid, by the bank on which they were drawn
249 Unsecured Debt This is debt that is not guaranteed by collateral; therefore, no assets are committed in the event of default. If the issuer is unable to collect on the loan, its value is lost. Most credit cards are
unsecured.
(As the Card member’s promise is the only guarantee, credit card
issuers require more information regarding income and credit
history than with a secured loan.)
A loan where no collateral or security is given or charged to the
lender. Unsecured lending is viewed as higher risk than secured
lending and interest rates are generally higher to reflect this.
250 Valuation Before disbursal of a loan against a property, usually the bank
conducts a valuation check on the property being offered as
collateral. This is done to find out the market value of the
property. The value of the property will be a factor considered
while granting the loan.
251 Variable Expenses
Variable expenses are those that can change from month to month.
Variable expenses include necessities that can be reduced (such as
food and utilities) and non-essentials that could be eliminated
(e.g., long distance telecall charges, cable, magazine subscriptions,
etc). Reducing these expenses is the simplest step in getting
control of your finances.
252 Variable Interest Rate
An interest rate that is not fixed but can vary within a pre-fixed
band by the loan-issuing bank. For example some credit card
issuers charge variable Interest rate on the outstanding un-paid
balance depending upon the credit score or credit
behavior/payment pattern of the customer.
An interest rate that is not fixed but can vary within a pre-fixed
band by the loan-issuing bank. For example some credit card
issuers charge variable Interest rate on the outstanding un-paid
balance depending upon the credit score or credit
behavior/payment pattern of the customer. (See floating rates)
253 Wire transfer An electronic payment service for transferring funds by wire (for example, through the Federal Reserve Wire Network or the
Clearing House Inter Bank Payments System).
254 Withdrawal A removal of funds from an account.
255 Zero Balance Zero balance is when the total outstanding balance is paid and there are no new charges or cash advances during a billing cycle. 27
256 Zero Liability Protection
A bank guarantee. If your card is lost or stolen, you may not be
responsible for unauthorized purchases made with your card if you
report the theft promptly. The Zero Liability Protection program is
free and automatically available on all bank consumer credit cards.
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